Policy
POLICY
Our customer policy is built around making your purchase experience better than any other diamond jewelry store or website. We will never share or sell your information for any purpose. Your trust in us is taken very seriously and we have a strong no-spam policy. Your personal information will only be used to complete and verify your order and for security purposes. Below are the terms and conditions that govern the use of this website. Your use of Gold & Diamond Factory for making an actual purchase indicates your acceptance of these terms and conditions. Please read them carefully. We reserve the right to decline any customer. It may require verification information from the card-issuer prior to dispatch of any goods. We also reserves the right to hold shipping on any ordered product. Gold & Diamond Factory is not responsible for any typographical errors.
PRIVACY POLICY
G&DF is committed to protecting your privacy. This Privacy Policy sets out the G&DF policy with respect to our collection, use and disclosure of personal information.
Contact Information
G&DF welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy or if you wish to review or edit your personal information, please contact us by e-mail at www.GoldDiamondFactory.com and we will use reasonable commercial efforts to address any concerns that you may have.
Collection of Personal Information
In your dealings with G&DF you may provide G&DF with personal information. Personal information for the purposes of this Privacy Policy means information that can be used to personally identify you or is associated with any such information, but does not include the name, title or business address or telephone number of an employee of an organization.
WHY DOES Gold & Diamond Factory COLLECT AND USE THE INFORMATION?
- Marketing, Promotions, and Advertising - Administer contests, provide email based promotions, identify product interest, provide interactive features on the website, promote products ect.
- Fraud prevention and compliance - prevent fraudulent transactions, protect security of our data, assist law enforcement to respond to legal inquiries, authenticate customers, ect.
- Product and Service fulfillment - manage, and communicate to customers about their orders, provide customer service, ect
- In-House operations - website optimization, ETC
Cookie Use
A cookie, also known as an HTTP Cookie, Web Cookie, Or Browser Cookie, is a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. We use cookies to maintain session state and the use of cookies is fundamental to the operation of our website site. Our use of cookies is to enable us to relate your use of this site to information that you have specifically and knowingly provided; we do not store personal information within the cookie. If you have set your browser to warn you before accepting cookies, you should receive a warning message with each cookie. You may refuse cookies by turning them off in your browser, however you should be aware that our site, like most other popular sites, may not work properly with "cookies disabled".
Use and Disclosure of Personal Information
Except as part of the sale of all or substantially all of the assets of G&DF, G&DF will not sell, trade or rent your personal information to any third party. We will only use and/or disclose personal information in order to:
- understand and meet your needs and preferences;
- develop new and enhance existing service and product offerings;
- manage and develop our business and operations; and
- meet legal and regulatory requirements.
We also reserve the right to use, disclose, sell, trade or rent data aggregated provided that the data is not linked to any specific individual. Except where we are required by law to disclose personal information, we will require any person to whom we provide your personal information to agree to comply with our then current Privacy Policy. We will take reasonable commercial efforts to ensure that they comply with our Privacy Policy, however we will have no liability to you if any person fails to do so. Our site has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control.
HOW DO YOU GUYS SAFEGUARD CLIENT INFO?
G&DF has initiated various administrative, technical, and procedural measures to safeguard customer information. For the purposes of customer information we only accept orders from our website, and secure web browsers that permit communication through a secure Socket Layer (SSL), by encrypting all of your personal information including credit card number, name and address to prevent individuals from reading this information as it travels over the Internet. Please note we do not disclose our further security measures as this could be beneficial to perpetrators and criminals. Additionally, no security and safeguard measures are 100% effective. You should always use appropriate self-protection measures and practice safe browsing on the internet. Please see National Cybersecurity Alliance https://staysafeonline.org.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to us via any means. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information via the Website, the Apps or through the Services, make any purchases using the Website, the Apps or the Services, use any of the interactive or public comment features of the Website, the Apps or the Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
Changes to this Policy
G&DF will occasionally update this Privacy Policy to reflect company and customer feedback or changes to privacy legislation. We encourage you to periodically review this Privacy Policy to be informed of how G&DF is protecting your personal information.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of G&DF, including information:
- by which you may be personally identified, such as name, postal address, e-mail address, telephone number or other similar such information ("Personal Information");
- that is about you but individually does not identify you; and/or
- about your internet connection, the equipment you use to access our Services and usage details.
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
- From third parties, for example, Facebook and its affiliates.
Information You Provide to Us.
The information we collect on or through G&DF may include:
- Information that you provide by filling in forms on G&DF. This includes information provided at the time of registering to use G&DF. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with G&DF.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out using G&DF and of the fulfillment of your orders. You may be required to provide financial information before consummating a transaction using G&DF.
- Your search queries on G&DF.
Information We Collect Through Automatic Data Collection Technologies.
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
- Details of your visits to G&DF, including traffic data, location data, logs and other communication data and the resources that you access and use as you use G&DF.
- Information about your computer and internet connection, including your IP address, operating system and browser type.
We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve G&DF and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Services according to your individual interests.
- Speed up your searches.
- Recognize you when you return to G&DF.
The technologies we use for this automatic data collection may include:
- Cookies (Or Browser Cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of G&DF. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to G&DF.
- Flash Cookies. Certain features of G&DF may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on G&DF. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our G&DF and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Third-party Use of Cookies and Other Tracking Technologies.
Some content or applications, including advertisements, on G&DF may be served by third-parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use G&DF. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present G&DF to you.
- To provide you with information, products or services that you request from us.
- To fulfill any other purpose for which you provide it.
- To provide you with notices about your account, including expiration and renewal notices.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Services.
- To allow you to participate in interactive features on G&DF.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of G&DF’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about our users is among the assets transferred.
- To third parties to market their products or services to you if you have consented to or otherwise not opted out of these disclosures.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others.
Choices About How We Use and Disclose Your Information
ORDER PROCESS
WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE?
Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7 day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from date of order.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive depending on where it is being shipped out to. Orders that are out of stock may take longer than the 2-3 week period.
GUARANTEE
- No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party's ("Impacted Party") control, including, but not limited to, the following force majeure events ("Force Majeure Events"): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party's failure or delay remains uncured for a period of 15 days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.